Do you offer shuttle service?
If you need transportation to/from Medellín or JMC Airport, you can add it as an additional service during your online booking process. Once your reservation is made, we will share your contact details with the transport operator, who will contact you a few days prior to schedule the service details. If you wish to add this service to an existing reservation, please contact our call center at +57 324 4834474, Monday to Friday from 8:00 a.m. to 6:00 p.m., and Saturdays from 8:00 a.m. to 12:00 p.m.
Note: Please note that this service is provided through our transport partner.
What are the check-in and check-out times?
Check-in can be done from 3:00 p.m. to 7:00 p.m., and check-out must be completed before 1:00 p.m. *Late check-out available for an additional fee.
What does the published price include?
Included: accommodation for 1 or 2 adults, hotel insurance, access to the pool, nightly bonfire in the common area, and à la carte breakfast.
What is not included?
Unspecified activities/consumptions.
Should 100% be paid in advance?
To make your reservation you must indicate a credit card as a guarantee and 100% of the payment will be charged at any time. Our website guarantees transactional security.
Does the hotel have a restaurant?
We have a restaurant for our guests. The rooms are equipped with a mini-bar. Note: Consumption in the mini-bar will be charged to your account according to the prices set out in our menu.
What extra activities do you offer?
We offer multiple activities with additional charges: spa service in your room, tours of eastern Antioquia, horseback riding along the path, decoration set for a romantic dinner. You can schedule these services in your virtual reservation process.
What is the weather like?
The weather is usually warm during the day, between 25 and 30 degrees Celsius on average, and at night it ranges from 17 to 23 degrees Celsius. Bring a swimsuit for the day and a coat for the evening.
Can I bring drinks or food into the hotel?
The entry of alcoholic beverages is not permitted. At Örök Hotel you will find a restaurant and bar well equipped with a variety of meals, baked goods, snacks and all kinds of alcoholic and non-alcoholic beverages.
Are pets allowed?
No, we kindly inform you that, due to the establishment's policies, pets are not allowed.
Can I visit the Hotel with my children?
Yes, you can visit us as a family with an additional charge for each minor. You can schedule this service during the virtual reservation process.
Can I use the swimming pool?
Yes, all people who visit our facilities can use our common areas.
